Frequently Asked Questions

1. What payment methods do you accept?

We accept a variety of payment methods including Cash on Delivery (COD), debit/credit cards, and bank transfers for your convenience.

2. How long does delivery take?

Orders are usually delivered within 3–7 business days depending on your location. You’ll receive tracking details once your order ships.

3. Do you offer international shipping?

We currently ship within Pakistan (or your region). For international shipping inquiries, please contact us directly.

4. How do I track my order?

Once your order is shipped, you’ll receive a tracking number via SMS, WhatsApp, or email to follow your package’s journey.

5. What is your return or exchange policy?

We accept returns or exchanges within a set time frame (usually 7 days) if the product is damaged or defective. Please contact us to arrange a return.

6. Can I cancel or change my order?

Yes, you can cancel or update your order before it is shipped. Contact our support team as soon as possible to make changes.

7. How do I contact customer support?

You can reach us via email, WhatsApp, or through the Contact Us page on our website. We’re here to help!

8. Do you offer gift packaging?

Yes! We provide gift-ready packaging on demand. Additional charges may apply depending on your request.

9. Are discounts or promotions available?

We frequently run special offers and seasonal sales. Follow us on social media or subscribe to our newsletter to stay updated.

10. How do I create an account or manage my orders?

You can create an account during checkout or through our site. From your account, you can track orders, save addresses, and manage your details.